Legal
Payment, cancellation, and refund terms for all Futuris Nova LLC consulting, coaching, and speaking engagements. Clear. Honest. Designed to protect both parties.
At Futuris Nova LLC, every engagement is a genuine commitment on both sides. We commit to delivering the full scope of work described in the Statement of Work with the highest standard of professional quality. In return, we ask that clients honor the payment terms and cancellation policies described here.
These policies exist to protect both the client and Futuris Nova LLC. They allow us to plan our time, hold dates on our calendar, prepare materials, and deliver at the level our clients expect. They are not punitive. They reflect the reality of professional consulting practice at the senior level.
All specific scope, deliverables, investment, and payment schedules are documented in a signed Statement of Work before any engagement begins. The policies below establish the default framework. Where a signed SOW contains provisions that differ from these defaults, the SOW governs.
Project-based consulting engagements follow this default payment structure unless a different structure is agreed upon in the signed Statement of Work:
The 90-Day Executive Coaching Program is invoiced in full upon signing the Statement of Work, prior to the first session. Monthly coaching retainers are invoiced at the start of each monthly period and due within 5 business days. Retainer engagements require a minimum commitment of 3 months.
Payment for Single Session Intensives is due in full at the time of scheduling, prior to the session taking place.
Speaking engagements are invoiced as follows unless otherwise specified in a signed agreement: 50% deposit due upon confirmation of the event date, and 50% final payment due no later than 14 days before the event date.
Invoices unpaid after 10 business days from the due date are subject to a late fee of 1.5% per month on the outstanding balance. Futuris Nova LLC reserves the right to pause or suspend engagement activities for accounts with outstanding balances beyond 15 business days. We prefer to resolve payment matters directly and encourage early communication if a payment challenge arises.
| Notice Given | Refund of Deposit | Notes |
|---|---|---|
| 15 or more business days before start date | Full deposit refunded | No cancellation fee. Date released for other clients. |
| 8 to 14 business days before start date | 50% of deposit refunded | Partial retention reflects preparation time already committed. |
| 7 or fewer business days before start date | No refund of deposit | Full deposit retained. If work has begun, any additional completed work is invoiced at the agreed per-unit rate. |
Individual coaching sessions within a program or retainer may be rescheduled with a minimum of 48 hours notice at no cost. Sessions cancelled with less than 48 hours notice are forfeited without refund. Sessions may be rescheduled up to twice per engagement without penalty; additional rescheduling requests are subject to a $75 administrative fee per occurrence.
| Notice Given | Refund of Deposit | Notes |
|---|---|---|
| 30 or more days before the event | Full deposit refunded | No cancellation fee. |
| 15 to 29 days before the event | 50% of deposit refunded | Partial retention reflects preparation and held schedule. |
| Fewer than 15 days before the event | No refund of deposit | Full deposit retained regardless of reason. |
In the unlikely event that Futuris Nova LLC must cancel a confirmed engagement due to emergency, illness, or force majeure, we will provide as much advance notice as possible and offer the client one of the following: a full rescheduling at no additional cost, or a full refund of all amounts paid. We take our commitments seriously and will honor the spirit of every engagement even when circumstances require adjustment.
Futuris Nova LLC provides professional services that begin the moment an engagement is confirmed and a Statement of Work is signed. Refunds reflect this reality — preparation, planning, research, and capacity reservation begin immediately upon commitment, before any session or deliverable is delivered to the client.
If you are dissatisfied with any aspect of our services, we strongly encourage you to communicate that directly with Alberto Pena at [email protected] before requesting any financial remedy. In many cases, concerns can be addressed through scope adjustment, additional sessions, or revised deliverables. We are committed to delivering value, and we take all client concerns seriously and personally.
Refunds based on dissatisfaction are evaluated on a case-by-case basis and are entirely at the discretion of Futuris Nova LLC. We do not offer refunds for disagreement with professional recommendations, coaching insights, or strategic guidance delivered in good faith and consistent with the agreed scope of work.
Unless otherwise specified in the signed Statement of Work, deliverables produced by Futuris Nova LLC remain the intellectual property of Futuris Nova LLC until the engagement is paid in full. Upon receipt of final payment, the client receives a non-exclusive license to use all deliverables for their internal organizational purposes.
Futuris Nova LLC retains the right to use anonymized frameworks, methodologies, and general approaches derived from any engagement for our own educational and marketing purposes, provided no confidential client information is disclosed. Specific confidentiality provisions are addressed in the signed Statement of Work.
Any request to expand the scope of a confirmed engagement beyond what is documented in the signed Statement of Work — including additional sessions, deliverables, participants, or travel — will be addressed through a written scope change addendum before the additional work begins. Additional work is invoiced at the rates documented in the original SOW or at the then-current Futuris Nova LLC rates, whichever is specified in the addendum.
We do not begin additional work based on verbal requests. All scope changes are documented and signed by both parties before work proceeds. This protects both the client and Futuris Nova LLC from misaligned expectations.
We prefer to resolve any billing or engagement disputes directly and professionally. If you have a concern regarding a charge, a deliverable, or the terms of your engagement, please contact us at [email protected] within 30 days of the issue arising. We will acknowledge your concern within 2 business days and work toward resolution in good faith.
If direct resolution is not reached, disputes are subject to binding arbitration under the laws of the State of California, as described in our Terms and Conditions. Chargebacks or payment disputes filed with a financial institution before contacting Futuris Nova LLC directly are considered a breach of this policy and may result in termination of the engagement without refund.
Questions about payment, cancellation, or this Engagement Policy should be directed to us before any engagement begins. We are transparent, direct, and happy to clarify anything in this policy before you commit.